Veggie Zone Sdn Bhd (Veggie Zone) reserves the right to modify the policy at any time without prior notice. Please ensure that you have read through our terms & conditions to avoid any misunderstandings.
We strictly do not allow refunds or exchanges for:
Change of mind / interest
Errors you have made in your order
For Delivery Orders
It is the responsibility of customers who purchase our products to check the quantity and quality of their delivered order upon receiving it from our logistic partner. Any discrepancies should be reported within 1 day from the date of delivery.
We will only allow refunds for:
Delivery Discrepancies
Failure of our third-party logistics partner to fulfil the order
Order is cancelled due to extenuating factors from Veggie Zone Sdn Bhd
Incorrect Order Quantity
There are missing items in the order
Payment Discrepancies. Amount paid & ordered amount do not tally.
We will only allow exchanges for:
Delivery Discrepancies
Wrong product(s) delivered
Kindly drop us an email ([email protected]) & attach clear snapshots of the invoice & all products received. We will arrange a courier to retrieve the order at your convenient date & time after we have verified your case.
Note: You will be required to return the goods in the same condition as delivered to you. We will not accept returned goods that show any signs of usage or damage. Courier delivery will be scheduled at your convenient date & time (at least 3 working days after we have verified your case).
Delivery of Defective Products
Product received is of unsatisfactory quality / has a manufacturing defect
Kindly WhatsApp us drop us an email ([email protected]) & attach clear snapshots of invoice, nature of defect.
Note: We will not accept returned goods that are almost empty. If you are unable to return the goods (empty or already thrown out), no product exchange will be rendered.
